Terms and conditions

Company number : BE 1001.709.595

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1. INTRODUCTION

Welcome to Alteredesign® (hereinafter referred to as "We" or "Our"). These Terms of Service (hereinafter referred to as "Terms") govern the use of our design, space planning, renovation, and decoration services (hereinafter referred to as "Services") in Belgium. By engaging our services, you fully and unconditionally accept these Terms.

2. QUOTATION AND ACCEPTANCE

2.1. We undertake to provide design, space planning, and decoration services in accordance with your needs, as agreed upon in a contract, a specific proposal, or a specifications document attached to the contract. Any changes to the agreed-upon services must be subject to a written agreement between the parties.

2.2. We reserve the right to subcontract all or part of the services to qualified third-party/partners, but we remain responsible for the overall quality of the service.

3. PRICES AND PAYMENT

3.1. A quotation is provided by Alteredesign® for each project. The quotation is free and non-binding. The quotation is valid for a maximum duration indicated on the quotation from its date of issuance.

3.2. The quotation is accepted by the client through signature. Acceptance of the quotation implies acceptance of these general conditions.


4. PRIX ET PAIEMENT

4.1. Rates and payment terms are defined in a quotation or contract. Payments must be made in accordance with these terms.

4.2. Any payment delay may result in late fees and the suspension of services.

4.3. Prices do not include applicable taxes, such as VAT in force in Belgium, unless otherwise stated.

4.4. We reserve the right to require, upon contract signing, a deposit of 10% to 15% of the total amount or, if necessary, full payment.

5. INTELLECTUAL PROPERTY

5.1. All intellectual property rights related to creations, designs, and documents produced in the context of our services remain our property unless otherwise agreed in writing.

5.2. You may use the deliverables for personal or commercial purposes as per the agreed-upon agreement, but you may not reproduce, distribute, or use them for purposes other than those authorized without our written consent.

6. CONFIDENTIALITY

We are committed to protecting the confidentiality of your sensitive information. All confidential information shared as part of our services will be treated in accordance with our privacy policy.

7. LIABILITY AND WARRANTY

7.1. We strive to provide high-quality services, but we cannot guarantee specific results. Our liability is limited to direct damages resulting from our gross negligence.

7.2. The project is guaranteed by Alteredesign® and/or the respective third-party/partner to the extent of their respective achievements.

7.2. In no event shall we be liable for indirect damages, loss of profits, loss of data, or any other financial or business loss.

7.3. Any request for planning permission or any other required authorization is the responsibility of the client and is applicable during the provision of the services specified in the contract, unless otherwise agreed in writing.

8. TERMINATION

8.1.
Service contracts or agreements can be terminated in accordance with the agreed terms. In case of termination, any remaining payments will be due.

8.2. We reserve the right to terminate a contract if you fail to comply with these Terms or if we are no longer able to provide the agreed services for reasons beyond our control.

9. APPLICABLE LAW AND JURISDICTION

These Terms are governed by Belgian law. Any dispute arising from these Terms will be subject to the exclusive jurisdiction of the competent courts in Belgium.

10. CLAIM

10.1. Preliminary Inspection: The client acknowledges having carried out a preliminary inspection of the premises before the start of renovation works. The client is required to notify us in writing of any concerns or pre-existing defects before the start of the works.

10.2. Acceptance of Works: The client agrees to inspect the completed works within a reasonable period after their completion. If the client identifies defects or issues, they must notify us in writing within 10 days of the completion of the works. Alteredesign® undertakes to remedy these defects within a reasonable timeframe.

10.3. Disclaimer: Alteredesign® will not be liable for damages, losses, or claims arising from:

a. Pre-existing structural issues not directly related to the renovation works.

b. Improper use or handling of facilities or materials after the completion of the works.

c. Any modifications made by the client or by a third party to the works/services performed by Alteredesign® without its written consent and/or after the contract has been signed by both parties.

d. Any delay caused by circumstances beyond its control, such as natural disasters, strikes, supplier failures, etc.

e. Any defects in the quality of materials provided by the client.

10.4. Limitation of Liability: To the maximum extent permitted by Belgian law, our total liability to the client, whether under this contract or otherwise, will be limited to the total amount paid by the client for the renovation services.

10.5. Indemnification: The client agrees to indemnify and hold harmless the contractor, its employees, subcontractors, and agents from any claims, losses, damages, or liabilities arising from the use of the renovated premises after the completion of the works.

10.6. Applicable Law and Jurisdiction: This contract is governed by Belgian laws. Any dispute arising from this contract will be subject to the exclusive jurisdiction of Belgian courts, competent based on the location of the works.


11. TERMS MODIFICATIONS

We reserve the right to modify these Terms at any time. Changes will be communicated in writing and will become effective on the specified date in the notification.

12. CONTACT

For any questions or concerns regarding these Terms of Service, please contact us at :
privacy@alteredesign.com.

By engaging our services, you confirm that you have read, understood, and accepted these Terms of Service.