Terms & Policy

General conditions of use and sale of «alteredesign.com»


“Alteredesign” is a trademark registered at the BOIP under n°1419159.  The Company’s activity is the customization and creation of timepieces belonging exclusively to its customers in Europe and internationally.

ALTEREDESIGN (hereinafter “AD” or “we/our”) is an independent design studio. AD is not associated or affiliated with any brand on our website or on our social networks.

ALTEREDESIGN offers design and customization services at the client’s request and according to availability and our limited capacities.

We are neither affiliated nor approved (for the moment) by the brands of products and watches on which we work. Therefore, each product and personalized watch sees its original warranty canceled (except exception), only that of Alteredesign is and will remain valid.

Our service of personalization on the products and/or watches of our customers is intended only for personal and/or private use. Any use derived from the initial use, including commercial use, is not authorized by AD and will result in the cancellation of our warranty.

ALTEREDESIGN reserves the right not to honor the warranty and/or to refuse any new request for service from the customer who has decided either to put his ALTEREDESIGN watch back on sale on any platforms or shops or to sell his ALTEREDESIGN watch to a third party.

AD excludes all liability, once the service has been performed on the product/watch, in the event of derivative use of the product/watch by the customer.

This website is operated by Alteredesign. On this site, the terms “we”, “us” and “our” refer to Alteredesign. Alteredesign offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting this site and/or purchasing any of our products, you agree to fully and unconditionally adhere to the following terms and conditions:

– Terms and Conditions of Sale

– Terms of Use

– Return Policy

– Privacy Policy ;

– Cookie Management Policy

Including additional terms, conditions and policies referenced herein and/or hyperlinked. These Terms and Conditions apply to all users of this site, including, but not limited to, users who browse the site, are sellers, customers, merchants, and/or content contributors.

Please read these Terms and Conditions of Sale and Use carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms and Conditions. If you do not agree to all of the terms and conditions of this agreement, then you should not access the website or use the services offered on it. If these Terms and Conditions of Sale and Use are considered an offer, acceptance is expressly limited to these Terms and Conditions of Sale and Use.

Any new features and tools that are added to the Terms of Use and Sale at a later date will also be subject to these Terms of Use and Sale. You can review the most current version of the Terms of Use and Sale at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions of Sale and Use by posting updates and/or changes on our website. It is your responsibility to check this page periodically to check for changes. Your continued use of or access to the website following the posting of any changes will constitute your acceptance of those changes.


By accepting these Terms and Conditions of Sale and Use, you represent that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any minor in your care to use this website.

The use of our products for any illegal or unauthorized purpose is prohibited, nor shall you, in using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You shall not transmit any viruses or other code of a destructive nature.

Any violation or breach of these Terms and Conditions of Service will result in immediate termination of your Services.


AD modifies, personalizes, assembles, creates physical and/or digital products, at the request and on behalf of its Clients and for their own personal use (hereafter the “Services”).

The examples of Services presented on our Site have been made exclusively at the request of our Clients. Therefore, these examples are for illustrative purposes and represent the know-how of ALTEREDESIGN. We reserve the right, but are not obliged, to limit the sale of our products and/or services to a single example to any person, and in any geographical area or jurisdiction . We invite you to contact us in order to establish an estimate of the possibilities and availabilities according to the character of your request.



The prices of our services are mentioned on the Quotation and are those in force on the day of the Customer’s request, confirmed during the confirmation of the order.

AD reserves the right, after having informed the customer, to increase its prices and/or to deliver the services within the time indicated on the Quotation, if the customer, after signing the Quotation, decides to make changes to his initial order. In this case, a new quotation and deadline will be established.

The prices of our products can be modified without notice.

Some countries may be subject to additional charges (duties, taxes). The Customer is responsible for paying the VAT to the tax authorities of his domicile, as well as any additional taxes and fees.

Any costs (customs, duties, taxes…) that AD would be obliged to pay in addition to the order will be invoiced to customers. These costs may vary depending on the country of destination.


Payments are made via bank transfer. The bank details of the company will be present on each quotation and invoice.

A deposit may be requested depending on the order. This deposit will correspond to a percentage of the total amount of the order and will make the order final.  Whatever the cancellation period or the reason, the deposits paid by the Customer are not refundable.

The total balance of the order must be paid within 15 days of the product/watch being made available to the Customer.


In order to retrieve the product/watch once finalized, the customer will have to pay any remaining balance.

Based on the experience provided we offer two solutions to customers in order to collect their order:

– Personal meeting and hand delivery.

– Home delivery via a private carrier.

For the current delivery times, please refer to “ARTICLE 4 – DELAYS and DELIVERY”.


01 Delay of realization 

The time of realization indicated, on the Quotation validated by the customer, are estimates and can vary from one order to another according to the complexity of this one. We strive to be as accurate as possible.

The overtaking of time cannot give place to damages, to withholdings or to cancellation of the orders in progress.

02 Delivery 

The delivery times are variable according to the needs of the customer and the carrier chosen.


The Client acknowledges having been informed that, in accordance with article L221-28 of the French Consumer Code, the right of retraction cannot be exercised for contracts for the supply of goods made to the specifications of the consumer or clearly personalized.

As the Products are customized by AD according to the Customer’s specifications, the Customer expressly acknowledges that he/she does not have the right of withdrawal in the case of Orders for Services on the Site.


AD reserves the right, if necessary, to use subcontractors for the execution of all or part of the service provided to the client.


ALTEREDESIGN is an independent company and is not sponsored, associated, approved, endorsed or in any way affiliated with any brand.

AD will modify the product at the customer’s request. Modifications are not accepted by the manufacturer. This automatically voids the original warranty on your product. Therefore, you understand and accept that the manufacturer’s warranty no longer applies to your product once modified by our studio.

However, AD gives its own guarantee on the products which leave its studio.

We guarantee the proper functioning of the products we modify for you for a period of 2 years, starting from the date of delivery. The warranty does not cover normal wear and tear, loss, theft, or damage due to improper use or intervention by third parties not authorized by AD.


For any complaint, modification, suggestion, … The customer should contact us via the following email address: contact@alteredesign.com 


Some content, products and services available through our Service may include materials from third parties.

Third party links on this site may direct you to third party websites that are not affiliated with us. We are not required to review or evaluate the content or accuracy of these sites, and we do not warrant or assume any responsibility for any content, website, products, services or other items accessible on or from such third party sites.

We are not responsible for any harm or damage related to the purchase or use of any goods, services, resources, content, or any other transactions conducted in connection with such third-party websites. Please read the policies and practices of third parties carefully and make sure you understand them before engaging in any transactions. Complaints, claims, concerns, or questions regarding these third party products should be submitted to the third party.


If, at our request, you submit specific content (e.g., to enter contests), or if without our request, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by e-mail, by mail, or otherwise (collectively, “Comments”),

you grant us the unrestricted right at all times to edit, copy, publish, distribute, translate and otherwise use in any media any Comments you send to us. We are not and shall not be required to (1) maintain the confidentiality of any Comments; (2) pay compensation to anyone for any Comments provided; or (3) respond to any Comments.

We may, but are under no obligation to, monitor, edit or remove content that we, in our sole discretion, believe to be unlawful, offensive, threatening, abusive, defamatory, pornographic, obscene or otherwise objectionable, or that infringes any intellectual property or these Terms and Conditions.

You agree to write comments that do not violate the rights of third parties, including copyrights, trademarks, privacy, personality, or other personal or proprietary rights. You also agree that your comments will not contain any unlawful, libelous, defamatory, offensive or obscene material, nor will they contain computer viruses or other malicious software that could in any way affect the operation of the Service or any associated website. You may not use a false email address, pretend to be someone you are not, or attempt to mislead us and/or third parties as to the origin of your comments. You are solely responsible for all comments you post and their accuracy. We take no responsibility and assume no liability for any comments you post or that any other third party posts.


The submission of your personal information on our website is governed by our Privacy Policy. Click here to view our Privacy Policy.


There may be times when information on our site or the Service may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, product shipping costs, delivery times and availability.  We reserve the right to correct any errors, inaccuracies, omissions, and to change or update information or cancel orders, if any information on the Service or any associated website is inaccurate, at any time without notice (including after you place your order).

We are under no obligation to update, modify or clarify any information on the Service or any associated website, including but not limited to pricing information, except as required by law. No defined update or refresh date in the Service or any associated website should be taken as a basis for concluding that the information in the Service or any associated website has been changed or updated.


In addition to the prohibitions set forth in the Terms and Conditions of Use, you are prohibited from using the Site or its contents: (a) for illegal purposes; (b) to induce others to perform or participate in illegal acts; (c) to violate any regional ordinance or any international, federal, provincial or state law, rule or regulation; (d) to infringe or violate our intellectual property rights or those of third parties; (e) harass, abuse, insult, hurt, defame, slander, libel, disparage, intimidate, or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) submit false or misleading information (g) to upload or transmit viruses or any other type of malicious code that will or may be used to compromise the functionality or operation of the Service or any associated, independent, or Internet web site; (h) to collect or track the personal information of others (i) to spam, phish, hijack, extort information, browse, explore or scan the web (or any other resource); (j) for obscene or immoral purposes; or (k) to interfere with or circumvent security measures of our Service, any other website, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating the prohibited uses.


We make no warranty or representation that your use of our Service will be uninterrupted, timely, secure or error-free.

In no event shall Alteredesign, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers and licensors be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenue, lost savings, lost data, replacement costs, or any similar damages, whether in contract, tort (even negligence), in contract, tort (including negligence), strict liability or otherwise, arising out of your use of any service or product from the Service, or for any other claims relating in any way to your use of the Service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available through the Service, even if you have been advised of the possibility of such claims arising. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law.


Dans le cas où une disposition des présentes Conditions Générales de Vente et  d’Utilisation serait jugée comme étant illégale, nulle ou inapplicable, cette disposition  pourra néanmoins être appliquée dans la pleine mesure permise par la loi, et la partie  non applicable devra être considérée comme étant dissociée de ces Conditions  Générales de Vente et d’Utilisation, cette dissociation ne devra pas affecter la validité et  l’applicabilité de toutes les autres dispositions restantes.


Tout manquement de notre part à l’exercice ou à l’application de tout droit ou de toute  disposition des présentes Conditions Générales de Vente et d’Utilisation ne devrait pas  constituer une renonciation à ce droit ou à cette disposition. 

Ces Conditions Générales de Vente et d’Utilisation ou toute autre politique ou règle  d’exploitation que nous publions sur ce site ou relativement au Service constituent  l’intégralité de l’entente et de l’accord entre vous et nous et régissent votre utilisation du  Service, et remplacent toutes les communications, propositions et tous les accords,  antérieurs et contemporains, oraux ou écrits, entre vous et nous (incluant, mais ne se  limitant pas à toute version antérieure des Conditions Générales de Vente et  d’Utilisation). 

Toute ambiguïté quant à l’interprétation de ces Conditions Générales de Vente et  d’Utilisation ne doit pas être interprétée en défaveur de la partie rédactrice. 


These Terms and Conditions and any separate agreements through which we provide you Services shall be governed by and construed in accordance with applicable law.


You may review the most current version of the Terms of Sale and Use at any time on this page.

We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms and Conditions of Sale and Use by posting updates and changes on our site. It is your responsibility to visit our site regularly to check for changes. Your continued use of or access to our site following the posting of any changes to these Terms and Conditions of Sale and Use constitutes acceptance of those changes.


Alteredesign is a registered trademark in the international register of trademarks. Any use, without written agreement of our share, is punishable by the law.

It is forbidden to the Customer to reproduce or make reproduce certain products having been the subject of specific customization services. Catalog images are not free of rights.

The names of the branded products present on this Site are trademarks belonging exclusively to the companies in question. The mentions of these names/brands are given as a reference.


Questions regarding the Terms and Conditions of Sale and Use should be sent to us at contact@alteredesign.com.